Leicester Lettings Limited Privacy Policy


Leicester Lettings Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our tenants and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information About Us

Leicester Lettings Limited

Leicester Lettings Ltd registered in England under company number 9964393

Registered address: 40 – 46 Western Road, Leicester, LE3 0GH

VAT number: 108245630

Data Protection Officer:

Email address: DPO@leicesterlettings.co.uk

 Telephone number: 0116 2331233

 Postal Address: 40 – 46 Western Road, Leicester, LE3 0GH

Leicester Lettings is a member of the Property Redress Scheme

Membership Number: PRS008929

2. What Does This Policy Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

    a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more.

    b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.

    c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.

    d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.

    e) The right to restrict (i.e. prevent) the processing of your personal data.

    f) The right to object to us using your personal data for a particular purpose or purposes.

    g) The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.

    h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way

    i) For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us):

  • Full Name
  • Date of birth
  • Marital Status
  • Gender
  • Address
  • Nationality
  • Email address
  • Telephone number
  • Mobile number
  • Employer Details
  • Bank account details
  • Guarantor details, including but not limited to Full Name, Address, Contact Number, Email Address

Your personal data may also be obtained from the following third parties:

  • Rightmove
  • Zoopla
  • OntheMarket
  • Rent Guarantor.com
  • Housing Hand
  • Gumtree
  • Spareroom

6. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

  • Providing and managing your tenancy contract
  • Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
  • A Legitimate Third Party Interest
  • Communicating with you. This may include responding to emails, social media, online chat or calls from you.
  • Supplying you with information by email post that you have opted-in to (you may unsubscribe or opt-out at any time by informing our Data Protection Officer as detailed above.
  • To periodically survey your opinions on the level of service we offer to you

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and telephone and text message and post and social media with information, news, and offers on our products services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • Your contact details will be kept on file for a minimum period of 2 years to a maximum of 6 years.
  • Your assured tenancy contract will be kept on file for as long as is recommended by tenancy legislation and for a minimum period of 2 years to maximum of 6 years.

8. How and Where Do You Store or Transfer My Personal Data?

We will only store your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

9. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to these important exceptions.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority or local authority.

We may sometimes contact with the following third parties to supply product or services to you on our behalf. These may include payment processing, delivery, maintenance processes, Guarantor services and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

  • My Deposits Tenancy Protection
  • Sagepay Payment Processing
  • Rent Guarantor.com
  • Housing Hand
  • TEC Electrical 
  • Virgin Media Ltd
  • Energy Saving Network
  • Notify / One Utility Bill
  • Nottingham On Call

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

10. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 1. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will initially respond to your subject access request within one week and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. Social Media Platforms

We regard social media platforms as an essential means to communicate with our customers and promote events. We also like to share the events to members of social media platforms via images or videos. It is never our intention to post any information that may help identify an individual or post any content that would bring them into any form of distress or offence. By attending an event we therefore deem we have your consent to record and publish that event across our Social Media Channels.

The Social Media platforms we typically use to share information are but not limited to:

  • Facebook
  • Instagram
  • Twitter
  • Snapchat
  • WhatsApp

You do have the right to be forgotten so if in any instance you want any material taken down we will aim to do so in a reasonable timeframe after you have contacted the Data Protection Officer as detailed above.

12. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change business in a way that affects personal data protection.

Any changes will be made available at our postal address above or on our website www.leicesterlettings.co.uk

Design: JHA | Programming: TS+ | Valid XHTML 1.1 | Valid CSS